I am the owner and founder of Surface Experts. I have had a passion for exceptional service since the age of 19. I am also the host of a weekly radio program on Life Improvement Radio where I have the opportunity to interview small business owners on how they provide exceptional service day in and day out. We take a look at the challenges that they face. We also look into the process they take when it comes to selecting personnel. Do they choose “character over ability”? Can they actually hire someone with poor service standards and belief systems and change their beliefs? Or, is it much easier to interview well and hire employees with good belief systems and values and train for the technical aspects of the job.
To listen to a previous show click here or tune in weekly at 6:00 pm EST on www.LifeImprovementRadio.com.