In this day and age, we all are busy and our time is valuable. At Surface Experts, Inc, we get that. We take your time seriously and work hard to make sure that your time needs are met the very best way that we can. First of all, when we set your appointment, we give you a ONE HOUR window for our arrival time. In other words, we will schedule our arrival to your home between 9:00 and 10:00 a.m. We do not do like a lot of companies do and give you a 4 or 6 hour window. We do not feel like you should have to sit around and wait all day for us to show up. Then, we will keep our appointed time of arrival. We may not be there exactly at 9:00, for example but we will keep that one hour commitment. If we believe that we are going to be even 5 minutes late, we will call you and alert you. We know that you are there waiting on us and if we are late, then we become just like every other service company out there. We get a lot of positive feedback from our clients who are impressed that we are ON TIME.
So, the first rule of providing a great service experience is to SHOW UP and SHOW UP ON TIME!!